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Terms and Conditions

Preamble
These Terms and Conditions of Use (the "Terms") are made and entered into between Ethnica (Thailand) Company Limited ("Ethnica", "we", "us", or "our") and you, the user of the ETNECALINK website ("User", "you", or "your"). By accessing or using the ETNECALINK website or mobile application (collectively, the "Website") in any way, you agree to be bound by all of the Terms. You may only access and use the Website in accordance with these Terms.

1. Use of the Website
We reserve the right to limit access to the Website to customers and users of Ethnica (Thailand) Company Limited for the purpose of providing information on the Vessel Monitoring System (VMS), Electronic Monitoring System and Electronic Reporting System (EM/ERS), news, service packages, payment, contact with officers, etc. We may also restrict access to certain parts of the Website or the entire Website to registered users only.

2. User Registration
2.1 In order to fully utilize the Website's services, Users may register for an account in accordance with our registration procedures. However, we reserve the right to refuse registration to any User, and we may terminate or suspend the account of any User at any time, such as in the event of a violation of these Terms or if the User sells, trades, or transfers their account to another person without notifying us. The Website is not intended for use by children under the age of 13 or by members who have been previously banned from using the Website or in other cases at our discretion. If we find that such a person has violated these Terms, we may terminate their account or suspend their use of the Website at any time.

2.2 When a User receives a username, password, or any other security information, they must keep it confidential and not disclose it to anyone else. We reserve the right to suspend a User's username and password, whether chosen by the User or assigned by us, if we deem that the User has failed to comply with the Terms. However, such disclosure must be with the User's consent and/or the consent of their authorized representative who has the right to the Website and mobile application user account. The User shall be responsible for all actions taken by any User on the system as if they were the User's own actions, whether or not the User is aware of such actions. If the User's actions cause any damage or loss to the User, Ethnica (Thailand) Company Limited shall not be liable for any such actions.

3. Child Policy
The ETNECALINK website and/or mobile application are designed for users who are 13 years of age or older. We do not collect personally identifiable information from children under the age of 13. If you become aware of any information that we have collected from a child under the age of 13, please contact us using the contact information below. In addition, if we learn that we have collected information from a child under the age of 13, we will delete such information as soon as possible.

4. Data Protection and Cookies
These Terms incorporate our Privacy Policy, which explains how we collect, store, and use any personal information that you provide to us when you use our Website or mobile application, including our use of cookies on our Website and mobile application.

5. Intellectual Property Rights
All rights in trademarks, copyrights, database rights, and other intellectual property rights in the content and/or information on our Website and mobile application, such as images and graphics, as displayed on the Website and mobile application, are our property. You may use such content and/or information only as provided and for the purposes specified in these Terms. Any other use, reproduction, transmission, or other action in relation to such content is prohibited without our prior written consent and will be a breach of these Terms.

6. Third Party Websites, Content, Products, and Services
Our Website and mobile application may contain information or links to third party websites, applications, content, products, or services (whether through hyperlinks to third party websites or otherwise) that are subject to the terms and conditions of the respective third party owner. We have no control over and do not endorse the content of such third party materials and do not assume any responsibility for your interactions with third parties. You are solely responsible for your interactions with third parties and your use of any third party websites, applications, content, products, or services.

7. Disclaimer and Limitation of Liability
  • Disclaimer
Ethnica (Thailand) Company Limited ("Ethnica", "we", "us", or "our") makes every effort to provide the best possible service. However, we cannot guarantee that your use of our services will be free from defects (including, but not limited to, stability, reliability, accuracy, completeness, effectiveness, suitability for any particular purpose, security flaws, errors, computer bugs, or viruses).
This is because the systems involved in providing services, such as communication systems, computer systems, and the Internet, are inherently unreliable and may cause interruptions or hinder your use of our services.
Under applicable consumer protection laws, we will not be liable to you or any other person (whether for negligence, breach of duty, breach of contract, or otherwise) for any loss or damage (including direct or indirect loss or damage, special consequential or incidental loss or damage) arising from or in connection with any of the following:
Your access to or use of (or inability to access or use) our Website or mobile application;
Any unauthorized access to or use of your computer, portable device, or other device, or any access to or use of any data stored on or accessible through your computer, portable device, or other device by any third party;
Any interruptions, errors, technical malfunctions, or other harmful elements related to our Website or mobile application, including any network or connectivity problems; and/or
Any third-party websites, applications, content, products, or services.
You must take your own precautions to ensure that anything you choose to use from our Website or mobile application is free from viruses or anything else that may interfere with or damage the operation of your computer system or mobile device.

  • Limitation of Liability
The exceptions and limitations set forth above shall apply to the fullest extent permitted by law. Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of Thailand.

8. Changes
We reserve the right to modify, change, add to, or remove any of the Terms and Conditions of Use set forth on this Website. However, we may provide notice of such changes on the Website within 24 hours prior to the effective date of such changes. Users are responsible for keeping themselves informed of such changes, and if after such changes Users continue to use the Website, Users will be deemed to have read, understood, and agreed to the amended Terms and Conditions of Use without reservation. Users may not claim lack of knowledge of changes to the Terms and Conditions of Use as an excuse for violating these Terms and Conditions.

9. Governing Law and Jurisdiction
These Terms and Conditions of Use shall be governed by and construed in accordance with the laws of Thailand. You consent to the exclusive jurisdiction of the courts of Thailand and the laws of Thailand in connection with any legal action that may arise in connection with your use of our Website or mobile application and/or these Terms and Conditions of Use, and we reserve the right to bring legal action against you in Thailand to resolve such disputes, claims, and demands.

Privacy Policy

Personal Information Policy is very important policy which ETNECA (Thailand) Company Limited given top priority to the Personal Information policy to all of our customer when contact our website or application system platform. Therefore, please read and pay attention for your benefit. Customer access to our system platforms agreed and orbligated to our personal Information policy of ETNECA (Thailand) Company Limited

1. Personal information data base

1.1 To provide a convenient service to customer, we must have customer personal information data such as name, personal ID No., address, work place, Zip code, telephone Number, email address, Tax ID, Bank account Info, etc.

1.2 Period of personal information retention, personal information data will be stored on company devices such as computer, smart phone or Cloud storage.



1.3 Deletion or edition of personal information, editing or deleting user account can be done by the account user thru E-Chat application or send request to us by our provided contact chanels.

2. ETNECA (Thailand) Company Limited will collect your data when;

2.1 Service Subscription

2.2 Using Service

2.3 Incoming contact to our support team

2.4 Log in to use the application, user has rights to deny giving personal information. However, no services will be provided from ETNECA (Thailand) company limited.

3. Personal Information uses Agreement

3.1 When you applied to use any service of ETNECA (Thailand) company limited, it 's automatically allow us to use of the data for purpose of providing service within service agreement and this personal information policy only.

3.2 ETNECA (Thailand) company limited will only use your personal information for the following purposes:

1. Your identification

2. Benefit to the service

3. Service announce or any change in service

4. Marketing promotion, seminar, related to the service

5. Help and support on any technical related to the service

6. Law and Regulation conformity

7. Communicate with you

4. It's your duty to save the Password

To achieve our accomplishment in keeping you personal information, you must keep the password in secret and it's your responsibility to inform ETNECA (Thailand) company limited when your acknowledge of an unauthorize use of your password. For more details, all rights to revale user data and password can be further read in terms and conditions of Etneca Chat Application system.

5. Third person personal information data base

When providing third person personal information, you are guaranee to use your own rights or must already have permission to do so, as well as given permission to ETNECA (Thailand) company limited manage, store, copy, the provided data within the company limitation in the personal information policy. You must inform the purpose of use and ETNECA (Thailand) company limited personal information policy. We do not taking any responsibility to the third person or inform theuse of information purpose.

6. Personal information Disclosure

Personal Information, secret is our most concerns. ETNECA (Thailand) company limited will not disclose secret or personal information to any third person or in different organization in any purpose. However, permission should be given or by your requestion in the case related to the law such as court warrant or Juridical order.

7. Non Personal Information database

By registering to use any service of ETNECA (Thailand) company limited is automatically allow us to access or use your non personal data, helping to understand your criteria of using our service, advising user for their own benefit using our service and further on help & support, increase in performance and effectivenes of small business.

8. International Cloud data storage

ETNECA (Thailand) company limited using the world leading international data storage service from Cloud for personal or other user information. Therefore, user is agreed and acknowledge that your personal information is in Cloud data base system located in foreign country.

9. Personal Information Protection Standard

ETNECA (Thailand) company limited strickly maintain our personal information protection standard for the purpose of protecting from damage or an unauthorise access. ETNECA (Thailand) company limited using international standard of Cloud data base which has high security, our website coding with SSL system for maximum security during data transfer between websit and database system.

10. Using of Service information

  • Cookies

For the best service, benefit, maintenace and security to the user, We will use cookies to collect user set up data, including record number of log in, follow up user characteristic and statistic. User can deny cookie, however, there are some limited features such as some feature which user must log-in to use

  • Log Files

When user log-in to use the service, the system will create and record, such as IP address, Browser type, Browser language automatically. We will take these data for analysis of service operation surrounding for service improvment and development purposes, as well as misuse of service operation error prevention.

  • User Location information

Some service features might get location from user cellular phone, we will use location data in necessary criteria only. User' phone which not set the location service will not send user location.

  • User Device

ETNECA (Thailand) company limited may collect user device information such as operation software, serial numbers, Advertising ID to match our Internal identifier assigned for each user for system improvement, benefit of identify person and prevent from misuse of service operation.

11. Personal information control

For the most of user benefit to protect your personal information, user has rights to select or not select to share personal information or not select to receive any marketing media from website by inform ETNECA (Thailand) company limited from any chanel appear on the website.

12. Personal information complaint

In case your have trouble, confusion or suggestion on our personal information protection policy or our policy act, EiTNECA (Thailand) company limited is pleased to answer to all question and welcome all suggessions to improve our service. You can contact us thru all chanels appear on the website or application.

13. Personal information Protection Policy under Service agreement criterion

Restriction and Liability of ETNECA (Thailand) company limited defined in service agreement

14. ETNECA (Thailand) company limited reserved rights to adjust or modify personal information policy

without advance notice for proper and effectiveness in providing service. Therefore, user is advised to read personal information policy each visit to our website and application.

15. Contacts

ETNECA (Thailand) Company Limited. 80 ThaKham Road. SamaeDam Phone 662 415 9741-2 LINE ID: @etnecathailand Website: www.etneca.co.th